WEBCO Life Link - Personal Emergency Reporting System

WEBCO Security's Life-Link will allow one to communicate the emergency from anywhere in and around the home to get help to you fast.


Medical Alert Questions

If you cannot find the answer to your question or would like additional information about a WEBCO Life-Link medical alert system please call us toll free at 866-43-WEBCO.


Top 10 Questions

 

General

 

Service

 

Billing

 

Equipment


 

Top 10 Questions

What if I'm not absolutely happy with WEBCO Life-Link?
If you're not happy, we do not want you to keep it. WEBCO Life-Link allows you to cancel service at any time without penalty with 30 days notice.

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at anytime upon 30 days notice.

Does the system work anywhere in the United States and Canada?
Yes!

What are my billing options?
You can choose to pay WEBCO Life-Link quarterly, or annually for service.

What are my billing options?
WEBCO Life-Link accepts Visa, Mastercard, Discover and American Express. Electronic Funds Transfer (EFT) is also available for your convenience.

Is there a lot of equipment involved?
No. WEBCO Life-Link medical alert is very easy to set up and use. The system consists of your help button and emergency console.

I want WEBCO Life-Link for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus you need to purchase an extra help button.

Can my WEBCO Life-Link medical alert system be moved if I move?
Of course! Simply call customer service at 866-43-WEBCO and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door. If you are concerned about your contact people not being there in time, we recommend ordering a WEBCO Life-Link Lock Box. The WEBCO Life-Link Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What is the average response time?
The average response time is 20 - 30 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

What system repair/replacement service is provided with the WEBCO Life-Link medical alert system?
We will replace all parts at no charge to you as long as your system is used as intended.

Back to Top 10 Questions

READY TO GET STARTED? HERE'S HOW:
Call 866-43-WEBCO, anytime, day or night
Request a Brochure

 

General

How will emergency personnel gain access to my home?
Should we have to contact medical personnel, we will also contact any friends / neighbors / family members on your contact list that have a key to meet the medical responders and open your door. If you are concerned about your contact people not being there in time, we recommend ordering a WEBCO Life-Link Lock Box. The WEBCO Life-Link Care Specialist will provide the lock box key door combination to the responding medical personnel allowing them to gain access to your home without doing damage.

What if I lose power?
Your WEBCO Life-Link system has a backup battery that maintains the system when there is a power outage. This battery is designed to last up to 24 hours in emergency conditions. Once power has been restored, the battery will self-charge.

How long will it take to receive my WEBCO Life-Link system?
Simply call us. We will rush your WEBCO Life-Link medical alert system to you using expedited shipping services by UPS at no cost to you. All orders placed prior to 3PM EST will be shipped the same day and based on your location you will receive it in 1 - 5 business days. Overnight service is available at a nominal cost.

How can I change the information that I originally gave WEBCO Life-Link (ie. phone numbers, responder list, etc)?
Simply call customer service toll-free at 866-43-WEBCO and give us your new information so that we can update your account.

What if I'm not absolutely happy with WEBCO Life-Link?
If you're not happy, we do not want you to keep it. WEBCO Life-Link allows you to cancel service at any time without penalty with 30 days notice.

What are your Customer Service hours?
You can contact us at any time at 866-43-WEBCO for customer service questions. We are here 24 hours a day, 7 days a week, 365 days a year.

Can my WEBCO Life-Link medical alert system be moved if I move?
Of course! Simply call customer service at 866-43-WEBCO and let us know what your new address and phone number will be. We will send a new agreement immediately to make the appropriate changes.

How do I return my WEBCO Life-Link when I no longer require it?
Save the box that WEBCO Life-Link came in when we shipped it to you. Then call us at 866-43-WEBCO to cancel your account. We will arrange for the return shipping at our expense.

Does the system work anywhere in the United States and Canada?
Yes!

Back to General

READY TO GET STARTED? HERE'S HOW:
Call 866-43-WEBCO, anytime, day or night
Request a Brochure

 

Service

What is the average response time?
The average response time is 20 - 30 seconds. We encourage you to test your system monthly at which time you will be able to see how quickly we respond.

Who am I reaching when I push my help button?
Your help signal is received in a matter of moments by our trained Care Specialists who are here to assist you 24/7.

How does WEBCO Life-Link protect me if I fall in my bathtub?
Because our help button is waterproof, it can be used when you are showering or taking a bath.

Will the WEBCO Life-Link help button work outside of my home?
With a pendant range of up to 400 feet, WEBCO Life-Link may work immediately outside of your home. After system setup, you should test the system range throughout your dwelling and immediately outside to see where it is effective. We may not be able to communicate with you in certain locations, but when we receive your signal we will follow your predefined set of instructions.

Is the WEBCO Life-Link medical monitoring center available around the clock?
Yes. We are staffed at all times by highly skilled customer service representatives, Care Specialists and Supervisory / Technical staff. Call us anytime at 866-43-WEBCO.

What procedures are used to test the WEBCO Life-Link system?
All WEBCO Life-Link medical alert systems have a weekly check in built right in. This check in feature gives WEBCO Life-Link the ability to know that your system is communicating with our monitoring center. WEBCO Life-Link encourages you to perform a test of your system monthly as an additional confirmation that your system is functioning properly.

What type of information does a WEBCO Life-Link Care Specialist have access to?
Only the information that you have provided. They have access to such information as your address, best route to your home, medical response agencies, your contact list and any hidden key / lock box information. With the information you have provided, WEBCO Life-Link is able to contact the appropriate people in a timely fashion and give them this pertinent information, especially when every second is critical.

Who will know that I have an emergency?
Those that you have asked WEBCO Life-Link to contact - such as your doctor, family, friends, neighbors, medical personnel, etc.

What if I press the help button by mistake?
Don't worry if you accidentally press the button. You can either press the Clear button on your WEBCO Life-Link console or wait for a Care Specialist to come on the line and let them know you set the system off by mistake.

Will WEBCO Life-Link affect my telephone service?
No. WEBCO Life-Link has no affect on your phone service or bill. It only uses the phone line to dial when there is an emergency and briefly for its weekly check-in. These are toll-free calls which will not appear on your bill.

What if I am unable to speak when I press the Emergency button or help button?
If we are unable for any reason to talk to you, a WEBCO Life-Link Care Specialist will contact those you have pre-selected (local EMS, neighbors, relatives — whomever you choose).

Can I have WEBCO Life-Link installed at my parent's home and have it billed to me?
Yes. In fact many of our customers have this arrangement.

Back to service

READY TO GET STARTED? HERE'S HOW:
Call 866-43-WEBCO, anytime, day or night
Request a Brochure

 

Billing

What type of agreement do I have to sign?
There is a monitoring agreement that outlines what type of medical alert service we will provide. You may cancel at anytime upon 30 days notice.

Are there any other costs in addition to the monitoring fee?
No - unless you choose special shipping service or optional services.

What are my billing options?
You can choose to pay WEBCO Life-Link quarterly, or annually for service. WEBCO Life-Link accepts Visa, Mastercard, Discover and American Express. Electronic Funds Transfer (EFT) is also available for your convenience.

I want WEBCO Life-Link for my mom and dad who live together - do I pay two monitoring fees?
No. You simply pay one monitoring fee plus you need to purchase an additional pendant.

Back to billing

READY TO GET STARTED? HERE'S HOW:
Call 866-43-WEBCO, anytime, day or night
Request a Brochure

 

Equipment

Is there a lot of equipment involved?
No. WEBCO Life-Link medical alert is very easy to set up and use. The system consists of your help button and emergency console.

How long does the help button battery last?
The long life lithium battery will typically last up to 4 years with normal operation.

What system repair/replacement service is provided with the WEBCO Life-Link medical alert system?
We will replace all parts at no charge to you as long as your system is used as intended.

Will my help button break if I drop it?
No - your help button is extremely durable and can withstand a normal fall.

Back to Equipment

READY TO GET STARTED? HERE'S HOW:
Call866-43-WEBCO, anytime, day or night
Request a Brochure


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